By purchasing and accessing the PointPilot course, you agree to the following terms and conditions. This product is owned and operated by SOH Services LLC, doing business as PointPilot (“Company”, “we”, “us”, or “our”) This course is designed to educate and provide general information regarding maximizing the value of travel through credit card points, rewards programs, and strategic travel planning. The information is provided on an "as-is" basis and is intended for educational purposes only.

1. Not Financial or Airline Advice

The information provided in this course is not financial advice, airline advice, or credit counseling. We are not a licensed financial advisor, credit expert, or affiliated with any airline or financial institution. All information, including recommendations and strategies shared, is based on personal experience and research.

You are solely responsible for evaluating any financial decisions, credit card applications, or travel bookings you choose to pursue. Always consider consulting a licensed professional before making significant financial decisions.

2. Credit Card and Points Strategy Disclaimer

Any mention of specific credit cards, sign-up bonuses, or points strategies should be viewed as personal suggestions, not guarantees. Offers and benefits change frequently. It is your responsibility to verify the latest terms directly with the card issuer or provider.

Additionally, the impact on your credit score, approval odds, or credit limit is highly individual and cannot be predicted or guaranteed by this course or its creator.

3. Results Disclaimer

While the strategies in this course are designed to help you maximize travel value, individual results may vary. Factors such as your credit score, spending habits, card approvals, and available promotions will influence your success.

No guarantees are made regarding the amount of money you will save or the redemptions you will secure.

4. Course Content Disclaimer: Subject to Change

The content provided in the PointPilot course, including all video modules and walkthroughs, is based on the most current information available at the time of recording. However, airlines, loyalty programs, and credit card issuers regularly update their systems, rules, and transfer partnerships — often without notice.

As such:

Specific examples of transfer methods, award charts, or card bonuses may become outdated

All strategies should be viewed as frameworks or templates, not permanent rules

You are responsible for confirming the latest program terms with the airline or issuer before applying any method

We do not have control over airline or issuer changes (e.g., if a transfer partner is removed or devalued)

To help students stay informed, the PointPilot Discord server is regularly updated with any major changes, new opportunities, or revised strategies.

The course is designed to teach you the core principles of maximizing points and travel — not to guarantee that specific examples or rates will remain valid indefinitely.

5. Refund Policy

We stand behind PointPilot with a results-backed 30-day money-back guarantee. If you complete the full course and do not save at least $497 through points-based redemptions or travel strategies, you may request a refund under the following conditions:

• You must complete 100% of the course content.
  
  
  

• You must show proof of effort, including evidence of points earned or transferred, card activity, or an attempted long-haul business or first-class booking.
  
  
  

• The savings are calculated as the difference between the cash value of the flight (at the time of booking) and the amount paid using points plus cash.
  
  
  

• If you have not made an attempted redemption or booking within 30 days of purchase, you are not eligible for a refund.
  
  
  

• Partial savings (for example, saving $200 on one flight but stopping early) do not qualify.
  
  
  

• Refunds will not be granted for change of mind, lack of effort, or non-engagement with the course or community.
  
  
  

• All refund requests must be submitted within 30 days of the original purchase date.
  
  
  

• Chargebacks initiated without prior communication will result in immediate account termination and a permanent ban from all PointPilot products and communities.

To request a refund, email contact@joinpointpilot.com with the subject: “Refund Request – PointPilot.”
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6. Community Conduct

By joining the private Discord server ("PointPilot"), you agree to uphold respectful, ethical, and constructive behavior. Spamming, harassment, misinformation, or solicitation is not tolerated. Violations may result in removal from the community without refund.

7. Course Usage and Copyright

All original course materials, videos, templates, and resources are the intellectual property of Point Pilot and may not be copied, shared, or resold without written permission.

This course also references and utilizes third-party tools and publicly available blogs, including but not limited to:

• Roame.travel
  seats.aero
  AwardWallet.com

  Thrifty Traveller Premium

  Travel Hacking Flight Club

  MaxRewards

  CardPointers

  FlyerTalk

  FrequentMiler

  One Mile at a time

  ThePointsGuy
  
  
  

These tools and resources are not owned, affiliated with, or endorsed by Point Pilot, and are used under fair use for educational purposes. All trademarks, logos, and copyrights belong to their respective owners. Any external content is clearly credited and linked in the course.

If you are the owner of any referenced content and believe your rights are being misused, please contact us at [contact@joinpointpilot.com] for resolution.

8. Consultation Calls

8.1 Description of Service
The Consultation Call (“PointPilot 30-Min Flight Finder Consultation”) is a one-time, 30-minute session where PointPilot provides general guidance on credit card points, loyalty programs, and available flight options. Any flight recommendations are for informational purposes only.

8.2 No Flight Booking Services
PointPilot does not book flights on your behalf. You are solely responsible for completing your own bookings, redemptions, transfers, or purchases.

8.3 No Guarantee of Flight Availability
Award space, flight prices, points transfer times, and seat availability fluctuate constantly and are controlled entirely by airlines and loyalty programs.
PointPilot does not guarantee that:

• specific seats will be available,

• a particular redemption or fare will remain available,

• you will be able to book a flight at a given price,

• you will achieve the same results shown in examples or testimonials.
  
  

8.4 Accuracy of Information Provided by the Client
Recommendations are based solely on the information you provide.
You are responsible for ensuring:

• your points balances are accurate,

• your loyalty programs are active,

• you are eligible to transfer or redeem points,

• your personal information is correct.

PointPilot is not liable for recommendations that cannot be executed due to inaccurate or incomplete information supplied by you.

8.5 Non-Refundable Payment
All Consultation purchases are non-refundable, including no-shows, late arrivals, or failure to provide required information prior to the call.

8.6 Rescheduling Policy
Clients may reschedule their appointment up to 24 hours before the scheduled time using the provided reschedule link.
Rescheduling within 24 hours is not permitted.

8.7 No Legal, Financial, or Tax Advice
Consultations do not constitute legal, financial, tax, or travel agency advice.
All decisions and actions you take afterward are your own responsibility.

8.8 Limitation of Liability
To the fullest extent permitted by law, PointPilot is not liable for:

• lost points,

• transfer delays,

• denied bookings,

• changes in airline policies,

• travel disruptions,

• or any financial loss related to your travel decisions.

Your use of the Consultation service signifies agreement to these terms.

9. Contact

If you have any questions about these terms, please contact us at contact@joinpointpilot.com.